Returns

At HENN, we take pride in the quality and care behind our products. Due to the personal and intimate nature of our items, we cannot accept returns once a product has been opened or used.

1. All Sales Are Final

• For health and safety reasons, all purchases are non-returnable and non-refundable once shipped.

• We do not accept returns based on personal preference, change of mind, or dissatisfaction with results.

2. Damaged or Defective Products

We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect:

• Please contact us within 7 days of delivery at [Insert Contact Email].

• Include your order number, photos of the product, and a description of the issue.

• Once reviewed, we may offer a replacement or refund at our discretion.

3. Order Cancellations

• Orders may only be canceled within 24 hours of purchase if they have not yet shipped. After that time, we cannot guarantee cancellation.

4. Shipping Errors or Lost Packages

• We are not responsible for lost packages due to incorrect shipping information entered at checkout.

• If your package is lost in transit, please contact the shipping carrier first. We will assist where possible but cannot guarantee replacement.

5. How to Contact Us